FAQs

Where do you ship from?

All Alma Atelier prints are produced in collaboration with our trusted partner, Prodigi.
Orders are printed and shipped from the closest available location to you — including the US, UK, Europe, and Australia — ensuring faster delivery times and reduced environmental impact.

 

How long does delivery take?

Orders are made to order and typically produced within 1–3 business days. Delivery times vary depending on location, but usually range between 1-10 business days.


What paper do you use for your prints?

Each artwork is printed on Hahnemühle German Etching paper — a museum-quality, 310gsm fine art paper made from 100% cotton. It features a soft, velvety texture and a warm natural tone, enhancing the depth and richness of each piece.

Using Giclée printing and archival pigment inks, every print achieves exceptional color accuracy, subtle tonal transitions, and long-lasting quality.

  • 310gsm heavyweight paper
  • Velvet matte, textured finish
  • Warm natural white tone
  • Archival pigment inks (fade-resistant)
  • Museum-quality Giclée printing

 

Is your shop environmentally friendly?


Sustainability is an integral part of Alma Atelier.

All prints are made to order, reducing overproduction and material waste.
Production takes place locally whenever possible, minimizing carbon emissions.
We use responsibly sourced, FSC-certified paper from sustainably managed forests.

 

What sizes are available?

Prints are available in multiple sizes, including A4, 30 × 40 cm, 50 × 70 cm, A1, and 70 × 100 cm. Exact dimensions are listed on each product page.


Can I request a custom size?

Yes — we’re happy to accommodate custom size requests whenever possible.

Please contact us before placing your order so we can confirm availability. Once an order is submitted, it is sent directly to production and cannot be modified.


Do the prints come framed?

All prints are sold unframed, allowing you to select a frame that best suits your space.

 

Do you accept returns?


As each print is made to order, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us and we will resolve it promptly.